SHOP GUIDE

SHOPING GUIDE

Payment Method
[Credit card] (After confirming credit card transaction processing, we will send it by courier service at Sagawa Express.)
[Pay Pal] (After confirming payment at Pay Pal, we will send it by Sagawa Express courier.)
[Cash on delivery] (After order confirmation, we will send it by cash on delivery parcel delivery service of Sagawa Express.)
[Convenience store transfer] Family Mart / Seven Eleven / LAWSON / MINI STOP (After confirming the transfer, we will send it by Sagawa Express.)

Due date for payment
If you do not have a transfer by 5 days after receiving your order we will cancel your order.

Delivery time
Products with stock will basically be shipped within 3 days after confirming your order. (Please acknowledge that it may be delivered after 3 days depending on the product situation.)
We will send it by our designated courier (Sagawa Express). In case of out of stock we will contact you separately.
Since we share inventory with real stores, depending on the timing of ordering it may be out of stock and may be out of stock and sold out.
In that case we will contact you.
Please bear with us that it will be a guide in first-come-first-served basis if malfunctions occurred due to the concentration of access.
Your order will be closed once the issue of "order confirmation email" is issued.

Required price other than goods ※ Only in Japan
Please bear the postage cash on delivery commission transfer fee.
[Shipping fee] Nationwide even 800 yen Free shipping on usage over 30,000 yen.
[Cash on delivery] Please pay the commodity price shipping fee cash on delivery handling fee at the time of goods arrival.
※ For payment of cash on delivery, we have separately handed down the following generations according to the shopping price as cash on delivery commission.
(10,000 yen or less, ¥ 324)
(30,000 yen or less, ¥ 432)
(100,000 yen or less, ¥ 648)
(300,000 yen or less, ¥ 1080)

About overseas delivery
The correspondence is possible by EMS (international speed mail).
The total shipping fee will be charged on the display total amount.
【Post Office EMS (International Speed Mail)】
https://www.post.japanpost.jp/int/ems/
【Post office EMS country / region】
https://www.post.japanpost.jp/int/ems/country/all....

About tariff
Customs duties and other import duties and customs fees may be imposed on purchased goods at customs clearance in the receiving country.
These expenses will be borne by the recipient, so please pay directly to the shipper / customs broker etc. at the time of delivery.
Please note that rules on taxes and customs fees vary from country to country, so please contact the customs authorities of the receiving country for details.
It will be shipped within 7 days from the same day orders are closed.
Delivery may be delayed if orders concentrate. Please acknowledge it beforehand.

About returned goods / exchange
If you wish to return, please contact us by e-mail or TEL within 7 days after delivery. In the unlikely event of breakage, defective item, or a different product from your order arrives, the return fee will be borne here.
We do not accept returns / exchanges of goods due to customer's convenience, except for defective items and scratches.
※ For size change, we are allowed to respond to size change in case there is stock.

Regarding return / refund by credit card settlement
In case of payment by credit card payment, it will be a refund procedure with credit card settlement.
Depending on the contents of the card company or customer's contract, refunds may be carried over from the following month for refunds when a return of goods, etc. occurs across the closing date of the card company.
We can not investigate the contents of the contract concerning the use of your credit card, so please contact directly to the card company of your contract for details.

About inquiry items
Tel: + 81 (0) 3-6455-1466
Fax: + 81 (0) 3-6455-1466
Mail: onlineshop@minotaur.co.jp